Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you'll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders will be sharing their experiences and insights on customer retention strategies and trends, technologies and solutions to aid their organization on the customer loyalty journey.

May 24-26, 2016 | DoubleTree Universal Orlando | Orlando, Florida

Expo Features

  • Loyalty Landscape
    Loyalty Landscape is an honest and confidential evaluation of the most important and dynamic facet of marketing: Customer Loyalty!
  • Loyalty360 Awards
    The entries are in and the judging process has commenced for the 2016 Loyalty360 Awards!
  • Brand Panel
    Network with Expo attendees before & after the conference with Loyalty360’s secure peer to peer network, Brand Panel.
 
  • Wizard World
    Breakout Session
    Creating Super Hero Fans Through Targeted, Personalized Experiences
    Ryan Munoz, Director of Events, Wizard World & Brad Marg, COO, Clutch
  • Ryder’s B2B Loyalty Program
    Breakout Session
    Learn How Ryder’s B2B Loyalty Program is Driving Business Intelligence and Incremental Sales
    Barb Olson, SVP, Loyalty & 1:1 Solutions, Cogensia & Stephanie Wicky, Director of Marketing, Ryder System Inc.
  • The Loyalty of Racing
    Breakout Session
    The Loyalty of Racing: An Industry Steeped in Tradition Converges with Modern Marketing Strategies
    Lynn LaRocca, Senior Vice President, CXO, The New York Racing Association
  • Columbia Chirpify
    Showcase Session
    A Social Media Remote Control For Loyalty
    Lindsay McCann, Marketing Analyst – Loyalty Program, Columbia Sportswear & Chris Teso, CEO & Founder, Chirpify
  • Bond Brand Loyalty Panel
    Breakout Session
    The State of Loyalty in 2016 from a Brand Perspective: Key Findings from the 2016 Loyalty Report Revealed
    Lindsay Eichten, Director of Loyalty, Sally Beauty & Scott Robinson, VP, Design & Strategy, Bond Brand Loyalty
  • Kraft Session
    Breakout Session
    Creating The Smarter Store: Bringing the Benefits of E-Commerce to Brick & Mortar Retailers
    Lori Jackson, West Area Customer Business Lead, The Kraft Heinz Company & Wes Schroll, CEO & Founder, Fetch Rewards
  • Logo
    Breakout Session
    Operationalizing Customer Feedback to Take a Modern Approach to Customer Engagement at Activision
    Jen Maldonado, Sr. Business Analyst, Voice of the Gamer Program Owner, Activision
  • Stellar Loyalty Session
    Breakout Session
    Harlequin My Rewards Delivers Tangible Business Results with Receipt-Scanning and Personalized Recommendations
    Lucy Scinocca, Director, Loyalty and Customer Insight, North America, Retail and Digital Marketing & Jon Siegal, VP Client Relationships, Stellar Loyalty
  • Dr. Pepper Snapple
    Breakout Session
    Who is the Male Shopper?
    Chris Corales, Associate Manager of Shopper Insights, Dr Pepper Snapple Group
  • UFC Crowdtwist
    Breakout Session
    How UFC Uses Multichannel Loyalty and Engagement to Engage Superfans
    Deborah Cook, Director of CRM, UFC & Geoff Smith, CMO, CrowdTwist
  • Logo
    Breakout Session
    Marriott Rewards’ Pursuit to Win Share of Mind, Because Loyalty is Greater Than Rewards
    Thom Kozik, Vice President of Loyalty, Marriott
  • Rent a Center
    Breakout Session
    From Haters to Lovers – How RAC Grew it’s Facebook Audience by over 500% through Monitoring, Measuring and Monetizing Social Media
    Anna Scott, Senior Manager, Rent-A-Center & Tim Pitt, VP, Client Partnership, Ansira

Loyalty Expo 2016 Coverage

What Past Attendees Are Saying

  • One of the great strengths of this conference is that it’s very well rounded in terms of program management, the metrics piece and senior leadership pieces.

    Jenn McMillen, GameStop

    I had a great time at the Expo and found sessions helpful and insightful.

    Adriana Venthencourt, Office Depot
  • There are a lot of great brands that have come together under one roof. The speakers have been fantastic, and I think the brands are offering a lot of great solutions marketers need

    Brad Marg, Clutch

    The best part of Loyalty Expo is always networking and meeting people that I haven’t met yet…The networking is really essential and benefits the whole program.

    Glen MacDonell, Best Western
Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Sponsors & Exhibitors

  • Black
  • Platinum
  • Gold
  • Silver
  • Supporting
  • Exhibitors
  • Media Partners