Agenda
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2010 : Workshop: Irrationally Loyal: The Neuroscience of Engagement
Barry Kirk, Director, Loyalty Strategy - Maritz
2010 Keynote Session: Five Decisions of Beloved and Prosperous Companies
Jeanne Bliss, Managing Partner - Customer Bliss
A New Recipe for Loyalty Programs
Stuart Kiefer, Division Manager of Loyalty Solutions – First Data
Beth Simpson, Manager, Field Systems Solutions – Compass Group
Contemporary Engagement Measurement - Using Engagement to Measure Cross-Media Marketing
Robert Passikoff, Founder and President - Brand Keys
Jim Harris, CEO - Office Media Network
Doing Well By Doing Good
Morley Ivers, Chief Rewards Officer - RecycleBank
Gamification: Driving Engagement and Revenue with Game Mechanics
Rajat Paharia, Founder and Chief Production Officer - Bunchball
Jean-Claire Fitschen, Director, Games Products - Comcast Interactive Media
How To Tell When The Customer Is Just Not That Into You - Developing a Platform for Optimization of Your Engagement Strategy
Shiv Gupta, Director of Customer Insights and Analytics - Farmers Insurance Group
Nurturing Loyalty Through Social Media
Jared Stivers, Founder - Walker & Stivers Analytics Consulting
Point-of-Sale Loyalty: “The Last Mile in Loyalty”
Jake Sterling, Vice President, Payment Technology - Maritz Real-Time Rewards
Philippe Bontemps - Welcome Real-Time
Jonathan Silver, President and CEO - Affinity Solutions
Sandra Gudat, President and CEO - CCG
Ann Schmitt - Retail Financial Solutions
Magda - Alpha Bank
The Best of the Best! Best Customer Experience, Best Examples in the Marketplace
Michael Hemsey, President - Kobie Marketing
The Ultimate Integrated Marketing: Bridging the Gap between Brand, Digital and In-Store
Suzy Cox, VP Group Account Director - Carlson Marketing Worldwide
