Past Presentations

  • Driving Customer Profit By Stimulating Measurable And Sustainable Behavior Change

    Mara Kelly, Loehmann’s & Wendy Norman, Affinity Solutions Download Presentation 
  • Creating Loyalty 3.0 — How Game Thinking is Changing the Rulebook on Consumer Engagement and Loyalty

    Barry Kirk, Bunchball Download Presentation 
  • Mobile Loyalty: Leveraging Mobile Programs to Increase Brand Loyalty and Drive Traffic to Your Business

    David Farris, Yumilicious! & Doug Dwyre, Mocapay Download Presentation 
  • Philosophy on Loyalty: Essential at the Confluence of Mobile, Hyperlocal and Daily Deals!

    Jay Loeffler, Cox Target Media & Valpak & Bob Fetter, Pluris Marketing Download Presentation 
  • Beyond the Demographic Group: Using Technology to Build Smarter Customer Segmentation that Leads to Better Retention and Returns

    Jen Millard, Truaxis, Charles Wetzel, Buxton Analytics; Al Montalvo, The Body Shop & Richard Last, University of North Texas Download Presentation 
  • Workshop: In-the-Moment Lifestyle Engagement: Attendees Create and Experience Mobile & Social Engagement, Payments and Rewards

    Bob Gold, Gold Mobile Download Presentation 
  • Leveraging Mobile, Local and Digital Technologies for Improved Loyalty Results

    Sina Venus, Citi ThankYou Rewards & Andy Althauser, Bridge2 Solutions Download Presentation 
  • B2B-Focused Session: Using Best Practices, Peer-to-Peer Interaction to Re-Develop Company Loyalty

    Lizzie Dragon & John Preckshot, Professional Compounding Centers of America (PCCA) Download Presentation 
  • B2B-Focused Session: New Insights & Best Practices for B2B Customer Retention

    Karl Rockenhaus, OfficeMax & Chris Malone, The Relational Capital Group Download Presentation 
  • B2B-Focused Session: Shifting from Satisfaction to Advocacy in a Member Organization

    Samantha Keyes, VHA & Melinda Gladitsch, hawkeye Download Presentation 
  • Engaging Customers through Relevant Channels

    Mark Shipley & Amy Hunt, Sears Holdings Download Presentation 
  • 2012 Keynote Presentation: Latest Findings in Loyalty Research: What Does it Mean for Marketers in 2012 - SAS

    Pamela Prentice, SAS Download Presentation 
  • B2B-Focused Session: Achieving Customer Advocacy in the B2B World

    Kim Hammond, Quality Technology Services & Karen Posey, Geehan Group Download Presentation 
  • 2012 Keynote Presentation: Latest Findings in Loyalty Research: What Does it Mean for Marketers in 2012 - Forrester Research

    Emily Murphy, Forrester Research Download Presentation 
  • 2012 Keynote Presentation: Latest Findings in Loyalty Research: What Does it Mean for Marketers in 2012 - Acxiom

    Tim Suther, Acxiom Download Presentation 
  • Loyalty Program Optimization

    John Kryczka & Rik Reppe, Pricewaterhouse Coopers Download Presentation 
  • B2B-Focused Session: Our Largest Client Just Fired Us - I Thought They Were Happy…What Happened?

    Peter Duggan, Computershare Shareowner Services Download Presentation 
  • Driving Brand Loyalty & Successful Support Engagements in a B2B World

    Greg Rhoads, Bentley Systems & Bernard Chung, SAP Download Presentation 
  • Brand Rituals: How Successful Brands Bond with Customers for Life

    Michael Grasso, TXU Energy & Zain Raj, Hyper Marketing Download Presentation 
  • Moving from Transactional Loyalty to Relationship Loyalty in the Luxury Market

    Phil Rubin, rDialogue & Karen Fields, Exclusive Resorts Download Presentation 
  • Do You Really Need a Loyalty Program?

    Chris Miller & Mu Hu, Golfsmith Download Presentation 
  • Brewing Up Loyalty: Green Mountain Coffee’s Café Express Club

    Brian Galloway, Green Mountain Coffee Download Presentation 
  • How to Create Loyalty (and the Brands That Are Doing It Best)

    Amy Shea, Brand Keys, Inc. Download Presentation 
  • B2B Focused Session: Leveraging Research To Drive Product Design and The Engagement Strategy

    Fred Drasner & Mike Carney, Vehicle Production Group (VPG) Download Presentation 
  • The Spillover Effect - Driving Customer Loyalty through Engagement

    Dr. Gary Rhoads, BYU & Barbara Porter, Nicor National Download Presentation 
  • Workshop: A Better Solution to Search? Driving Innovation & ROI in your Media Mix

    Amy Shea, Brand Keys, Inc. Download Presentation 
  • Workshop: Mobilizing Your Loyalty Program

    Mike Romano, SoundBite Communications Download Presentation 
  • Workshop: The Power of Promotional Loyalty

    Anthony Aguiar & Leigh Thornberry, IC Group Download Presentation 
  • Workshop: What’s Possible? What’s Meaningful? How to Turn Data into Actionable Customer Insight

    Connie Hill & David Resnick, VeraCentra Download Presentation 

Past Expos

Agenda Overview

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